Andrea Stagg

Banking Operations Analyst — CIB

• Supported Corporate & Investment Bank (CIB) banking operations from Madrid, coordinating across international teams and time zones on operational processing and controls.

Securities, Custody & Compliance Roles

• Primary point of contact for cross-border data-clearance matters — creating clearance requests through CBAT and partnering with businesses to progress "in-country reviews".
• Supported the Global Operations Team on department management, strategic projects and location and operational initiatives, and directed the development, installation and documentation of procedures and controls — onboarding new processes and building improvements via automation, all in compliance with local, state and federal regulations.

• Owned detailed review of documentation for account opening, maintenance and closing, serving as an expert in LATAM market requirements and compliance to minimize risk, and validating processes against market and regulatory changes.
• Managed and escalated internal and external client requests, made critical judgment decisions from factual analysis, and authored manuals and procedures to standardize training for new personnel.

• Processed trades and executed securities settlements for International Custody, guiding clients to settle in the Mexican depositary INDEVAL and foreign markets including DTC, EUROCLEAR, CREST and IBERCLEAR.
• Managed securities for income and corporate-action events and multi-currency cash transactions, resolved client cash investigations, and helped train and onboard new personnel to capital-markets standards.

• Trained in the laws and regulations governing money laundering — Bank Secrecy Act (BSA), USA PATRIOT Act, OFAC and other sanctions requirements and Suspicious Activity Reports (SAR) — and in Citi's financial and regulatory reporting systems and data-mining/tracing tools.

Legal & Commercial Consultant — International Sales

• Advised the International Sales Department on the legal and commercial aspects of international transactions — drafting agreements and contracts, and counseling on foreign and domestic import/export law.
• Structured transactions and advised on import/export logistics, international trade and customs; reviewed, analyzed and prepared documentation and legal contracts, including their translation.
• Negotiated commercial agreements abroad with major distributors from China, Taiwan, the United States and Panama, and vetted new clients and distributors for legitimacy and risk.

English Teacher

• Taught basic and advanced English grammar and vocabulary to teenagers and adults using interactive methods, and owned classroom planning plus oral and written evaluations per university policy.